We want you to be completely happy with your purchase, so we accept returns, unused and in the original condition, up to 30 days from delivery. For sale and online sample sale items, we offer a 14-day return period. If you have any issues with your purchase, please get in touch immediately. We’re here for you every step of the way!

Visiting Edinburgh? Items purchased in store or online can also be returned to our store at 170b Great Junction St, Leith, Edinburgh EH6 5LJ. 

Unfortunately products which have been embroidered are unable to be returned unless faulty. Please note that luxury gift box packaging is non-returnable.

How it works

To find the most relevant returns information for your country, please select your region below.

UK |  United States |  Canada |  EU |  Australia  |  Rest of World

UK

A £3.50 fee applies to UK returns processed through our returns portal, which will be deducted from your refund. Prefer to return in person? It’s free at our Edinburgh store at 170b Great Junction St, Leith, Edinburgh EH6 5LJ. 

To start your return click here. You will be taken to our returns portal to create your return. Once submitted you'll be provided with a returns label or QR code.

We’re not currently able to accept exchanges on UK orders. If you would like a different size or item please return it to us in our returns portal here and place a new order. If your item was a gift you received we can offer credit note in our returns portal also. 

• The shipping address provided was incorrect
• Delivery attempts were missed
• The parcel was not collected from a local pickup point/depot within the required timeframe
• The delivery was refused
• The parcel was not collected from our TBCo store within the required timeframe

• Reship: A standard shipping fee will be required to re send the parcel. You can find our standard shipping costs here
• Refund: We will refund the cost of your items, minus our standard delivery fee and return fee of £3.50 to cover the costs incurred from the failed delivery and return.

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. Please note that luxury gift box packaging is non-returnable.

Refunds will be processed within 14-16 working days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

We reserve the right to deduct the value of free gifts from refunds if not returned to us when you return other items from your order. Discount offers or free gifts that are subject to minimum spends / bundle prices may be lost if the requirements are no longer met after returns.

For a full refund we require the return of all items in PJ sets, including the bag and scrunchie. We reserve the right to deduct the value of the missing item from the refund amount.

 

United States

To make shipping back to us simpler and at local charges you can return to our  warehouses in USA and Canada.  

To start your return click here. Once submitted you will be provided with an address to ship your return to your nearest return hub.

We’re not currently able to accept exchanges on US & CA orders. If you would like a different size or item please return it to us in our returns portal here and place a new order. If your item was a gift you received we can offer a refund or credit note in our returns portal also. 

• The shipping address provided was incorrect
• Delivery attempts were missed
• The parcel was not collected from a local pickup point/depot within the required timeframe
• The delivery was refused

• Reship: A shipping fee will be required to re-send the parcel. You can choose our Standard delivery for $10 USD or our Express delivery for $15 USD.
• Refund: We will refund the cost of your items, minus our standard delivery fee and a return fee of $4.95 USD to cover the costs incurred from the failed delivery and return.

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. Please note that luxury gift box packaging is non-returnable.

Refunds will be processed within 14-16 working days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

We reserve the right to deduct the value of free gifts from refunds if not returned to us when you return other items from your order. Discount offers or free gifts that are subject to minimum spends / bundle prices may be lost if the requirements are no longer met after returns.

For a full refund we require the return of all items in PJ sets, including the bag and scrunchie. We reserve the right to deduct the value of the missing item from the refund amount.

Canada

To make shipping back to us simpler and at local charges you can return to our  warehouses in USA and Canada.  

To start your return click here. Once submitted you will be provided with an address to ship your return to your nearest return hub.

We’re not currently able to accept exchanges on US & CA orders. If you would like a different size or item please return it to us in our returns portal here and place a new order. If your item was a gift you received we can offer a refund or credit note in our returns portal also. 

• The shipping address provided was incorrect
• Delivery attempts were missed
• The parcel was not collected from a local pickup point/depot within the required timeframe
• The delivery was refused

• Reship: A shipping fee will be required to re-send the parcel. You can choose our Standard delivery for $12.00 USD or our Express delivery, cost dependent on address.
• Refund: We will refund the cost of your items, minus our standard delivery fee and a return fee of $4.95 USD to cover the costs incurred from the failed delivery and return.

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. Please note that luxury gift box packaging is non-returnable.

Refunds will be processed within 14-16 working days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

We reserve the right to deduct the value of free gifts from refunds if not returned to us when you return other items from your order. Discount offers or free gifts that are subject to minimum spends / bundle prices may be lost if the requirements are no longer met after returns.

For a full refund we require the return of all items in PJ sets, including the bag and scrunchie. We reserve the right to deduct the value of the missing item from the refund amount.

EU

To make shipping back to us simpler and at local charges you can return to our local warehouses in Europe. 

To start your return click here.  Once submitted you will be provided with an address to ship your return to your nearest return hub.

We’re not currently able to accept exchanges on EU orders. If you would like a different size or item please return it to us in our returns portal here and place a new order. If your item was a gift you received we can offer a refund or credit note in our returns portal also. 

• The shipping address provided was incorrect
• Delivery attempts were missed
• The parcel was not collected from a local pickup point/depot within the required timeframe
• The delivery was refused

• Reship: A shipping fee will be required to re-send the parcel. You can choose our Standard delivery for €4.95 or our Express delivery, price determined by the shipping address.
• Refund: We will refund the cost of your items, minus our standard delivery fee and a return fee of €4.50 to cover the costs incurred from the failed delivery and return.

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. Please note that luxury gift box packaging is non-returnable.

Refunds will be processed within 14-16 working days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

We reserve the right to deduct the value of free gifts from refunds if not returned to us when you return other items from your order. Discount offers or free gifts that are subject to minimum spends / bundle prices may be lost if the requirements are no longer met after returns.

For a full refund we require the return of all items in PJ sets, including the bag and scrunchie. We reserve the right to deduct the value of the missing item from the refund amount.

 

Australia

To make shipping back to us simpler and at local charges you can return to our local warehouse in Australia. 

To start your return click here.  Once submitted you will be provided with an address to ship your return to your nearest return hub.

We’re not currently able to accept exchanges on AU orders. If you would like a different size or item please return it to us in our returns portal here and place a new order. If your item was a gift you received we can offer a refund or credit note in our returns portal also. 

• The shipping address provided was incorrect
• Delivery attempts were missed
• The parcel was not collected from a local pickup point/depot within the required timeframe
• The delivery was refused

• Reship: A shipping fee will be required to re-send the parcel. The delivery charge is determined by the shipping address.
• Refund: We will refund the cost of your items, minus our standard delivery fee for your address and a return fee of $7.95 AUD to cover the costs incurred from the failed delivery and return.

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. Please note that luxury gift box packaging is non-returnable.

Refunds will be processed within 14-16 working days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

We reserve the right to deduct the value of free gifts from refunds if not returned to us when you return other items from your order. Discount offers or free gifts that are subject to minimum spends / bundle prices may be lost if the requirements are no longer met after returns.

For a full refund we require the return of all items in PJ sets, including the bag and scrunchie. We reserve the right to deduct the value of the missing item from the refund amount.

 

Rest of World

To start your return click here.  Once submitted you will be provided with an address to ship your return to.

We’re not currently able to accept exchanges on Rest of World orders. If you would like a different size or item please return it to us in our returns portal here and place a new order. If your item was a gift you received we can offer a refund or credit note in our returns portal also. 

In the event that your parcel is returned to TBCo because:

• The shipping address provided was incorrect
• Delivery attempts were missed
• The parcel was not collected from a local pickup point/depot within the required timeframe
• The delivery was refused

You will have the option to:

• Reship: A shipping fee will be required to re-send the parcel. The delivery charge is determined by the shipping address.
• Refund: We will refund the cost of your items, minus our standard delivery fee for your address and a return fee of £3.95 to cover the costs incurred from the failed delivery and return.

Unfortunately products which have been embroidered are unable to be returned or exchanged unless faulty. Please note that luxury gift box packaging is non-returnable.

Refunds will be processed within 14-16 working days of the parcel arriving at our warehouse.

Returns Responsibility
Returned items are the customer’s responsibility until they reach our warehouse, so please make sure they’re packed safe and secure for their journey back to us. Please remember to keep proof of postage in case you need to contact the courier about your return. 

We reserve the right to deduct the value of free gifts from refunds if not returned to us when you return other items from your order. Discount offers or free gifts that are subject to minimum spends / bundle prices may be lost if the requirements are no longer met after returns.

For a full refund we require the return of all items in PJ sets, including the bag and scrunchie. We reserve the right to deduct the value of the missing item from the refund amount.